Shipping policy

Please note that each of your orders is prepared with the utmost care and undergoes multiple quality checks by our teams (5 to 6 successive inspections). Our cases are kept, from their departure from the châteaux, in our specialized warehouses in Bordeaux, under ideal temperature and humidity conditions. For cases shipped directly from partner estates, the quality of the grands crus remains an absolute requirement: we regularly visit in person to personally verify it.

1. Delivery Areas

We currently deliver worldwide.
To ensure transparency and accuracy, we distinguish two categories:

Europe & neighboring countries: pre-established rates clearly indicated.

Rest of the world / specific international zones: personalized quotes on request, to take into account taxes, customs fees, and local regulations, which may vary regularly.

Distribution of European zones

Zone 1: Germany – Belgium – Luxembourg – Netherlands

Zone 2: Spain – Italy – Northern Ireland

Zone 3: Republic of Ireland – Austria – Denmark

Zone 4: Sweden – Portugal – Finland – Poland

Zone 5: Greece – Czech Republic – Romania – Hungary – Slovenia – Lithuania – Latvia – Estonia

Zone 6: Bulgaria – Croatia – Slovakia

Zone 7: Cyprus – Malta

France and Monaco 

1. Fees & Premium Packaging: Current VAT Included

All shipped orders are subject to a supplement per wooden case:

€20 VAT included per case (including €10 VAT surcharge and €10 VAT for the protective membrane).

This premium packaging ensures optimal protection of your grands crus and reflects the quality standards of Barnes Fine Wines.

1. Transport Insurance: Current VAT Included 

All our shipments are covered by insurance calculated at 1.35% excluding VAT of the order value.
This coverage guarantees compensation in the event of loss or confirmed dispute with the carrier.

1. Processing & Shipping Times

Orders shipped from our stock: 2 to 3 weeks.

Orders shipped directly from our partner estates’ cellars: 3 to 4 weeks.

This deliberately extended period reflects our priority: to preserve the quality and absolute safety of your bottles, rather than prioritizing speed at the expense of reliability.

1. Modes of Transport

We work exclusively with carriers specialized in wine, equipped with trucks and planes conditioned to maintain an optimal temperature and ensure the integrity of grands crus.
These providers are also partners of the largest international estates, making them the reference in premium wine logistics.

⚠️ Deliveries can only be handed over to an adult or a designated trusted third party. Identification may be required.

1. Delivery Rates (excluding insurance & wooden packaging) for a 6-bottle 75cl wooden case. 

France & Monaco: €35

Zone 1: €35

Zone 2: €36

Zone 3: €38

Zone 4: €41

Zone 5: €50

Zone 6: €92

Corsica: €59

In addition to these rates:

€20 VAT included per wooden case (surcharge + protective membrane).

1.35% excluding VAT of the order amount for insurance.

1. Delays, Missing or Damaged Packages

If your package is damaged, refuse delivery or note specific reservations on the delivery slip.

Any claim must be submitted within 48 hours of delivery.

Our teams will then handle the claim with the carrier and keep you informed of the replacement or refund procedure.

1. Returns & Refused Delivery

In case of delivery refusal (customer absent, inability to verify age, etc.), the package will be returned. Round-trip shipping fees may apply.

Returned products must be in their original condition, unopened, with intact packaging.

Refunds (excluding shipping and insurance) will be issued after verifying the integrity of the products.

1. Mandatory Documents Accompanying the Shipment

Each wine shipment, products subject to excise duties, is accompanied by a commercial document indicating:

The sender (company name, address)

The recipient (name, address)

The nature and quantity of the products

Mandatory mention: “distance sales of products subject to excise duties”

If applicable, the name and number of the tax representative

1. Limitation of Liability

Barnes Fine Wines cannot be held responsible for delays caused by carriers, customs formalities, strikes, or force majeure.
Once the package is handed over to the carrier, the risk is transferred to the buyer (unless specific additional insurance is subscribed).

1. International Deliveries (outside the EU)

International deliveries may be subject to customs duties, local taxes, or excise, which are the responsibility of the customer.

Some countries prohibit or restrict the import of alcohol. In this case, Barnes Fine Wines reserves the right to cancel the order and issue a refund without further liability.

For intra-community sales, excise duties may be required in the destination country, with a possible obligation to appoint a tax representative.

1. Mandatory Legal Notices

The sale of alcohol is prohibited to minors under 18 years of age.

Identification may be required upon delivery.

“Excessive alcohol consumption is dangerous for your health. Consume in moderation.”